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Using Patient Journey Maps to Improve Quality of Care

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Scott Shearer
Executive Director
ImpactBC

Helga Avila
Manager, Process Improvement
Vancouver Island Health Authority

Mary Sawan
Quality Improvement Leader, Northern Interior
Northern Health Authority

Angela Chapman
Interior Health Practice Lead, Community Integration,
Chronic Disease Management
Interior Health

Download the presentations here:

E9 Scott Shearer

E9 Helga Avila

E9 Mary Sawan

E9 Angela Chapman