Session Descriptions

Plenary Rapid Fires

The Problem: Naming the Issue

How much racism do we see? Do we know how to see racism? Learn about structural and systemic racism and the trajectory of racism, the costs to Indigenous people’s health and well-being, and what we can do to raise awareness and be partners in change. Buckle up for a powerful opening keynote address from Charlotte Loppie.

Charlotte Loppie
Director, Centre for Indigenous Research and Community-Led Engagement
Professor, School of Public Health and Social Policy, University of Victoria

Allyship: Supporting Culture and Tradition Through Relationships

Southcentral Foundation (SCF) is an Alaska Native customer-owned health care system responsible for providing health care and related services to approximately 65,000 Alaska Native and American Indian people in southern Alaska. SCF focuses strongly on relationships between patients (called “customer-owners” at SCF) and the members of their care team, providing tools and support to help provide care that is culturally appropriate. SCF’s training and support for employees has helped them achieve 96% customer-owner satisfaction with the care provided, with 94% agreeing that their culture and traditions are respected, as well as 93% employee satisfaction.

April Kyle
Vice President of Behavior Services, Southcentral Foundation (Alaska)

David Lessens
Physician, Southcentral Foundation (Alaska)

Call to Action: Collaborating for the Best of Both Worlds

Join us to hear an organizational leadership perspective about the importance of cultural safety as a dimension of quality in health care. Learn about the role of the Provincial Declaration of Commitment for Cultural Humility in providing all health workers permission to champion cultural safety and address culturally unsafe situations in BC. Hear how the provincial health system is integrating Indigenous perspectives on health and wellness into planning, and how the work within cultural humility and cultural safety will result in better care for all British Columbians.

Lynn Stevenson
Associate Deputy Minister, Ministry of Health

Breakout Session A

Breakout sessions are being offered around four streams of learning.

Emotion: Cultural Safety
Illumination: Developing a First Nations Quality Agenda
Introspection: Allies
Wisdom: Quality Improvement

You will be asked to choose one session per timeslot during the registration process. You are welcome to follow one stream throughout the day, or select sessions from multiple streams.

A1: Quality Assurance for Traditional Medicine and Practice

First Nations in BC have practiced traditional healing and wellness since time immemorial. Today, traditional wellness approaches have a vital role in improving overall health and wellness for First Nations. Services that are consistent with First Nations values and principles and reflect First Nations models of health and wellness are an essential attribute of quality health services. What does quality assurance mean in relation to traditional wellness programs and initiatives? Common themes in this discussion include culturally lead programming, acknowledgement and safety, protecting family/community knowledge, preservation of cultural foods and medicines, and increasing the number of people to carry the teachings.

Melanie Rivers
Senior Advisor, Strategic Policy, First Nations Health Authority

Elders and practitioners to be announced

A2: You Tell Us! Quality – What Matters to You?

No PowerPoint, no talking heads, no classic conference agenda. This session will turn the conventional breakout on its head! Join us for an interactive, dynamic experience where delegates set the agenda, debate ideas of merit, vote with their feet and generate solutions for advancing the quality of Indigenous health and wellness in the province.

Davis McKenzie
Director of Communications & Public Relations, First Nations Health Authority

Colleen Kennedy
Director, Innovation & Engagement, BC Patient Safety & Quality Council

A3: How to be a Good Ally

Reconciliation is a shared responsibility between Indigenous and non-Indigenous peoples. For those who are interested in learning more about this responsibility, this is the session for you. It will explore the concept of allies as human resources that can be leveraged to accelerate improvement in Indigenous health and wellness. Together we will dive deeper into what is an ally and what being a good ally looks like in practice. Join us for a practical, hands-on session where we explore the definition of allyship, examine examples of it in practice and discuss opportunities for advancing allyship.

Stephen Faulkner
Family Doctor

Ian Knipe
Director, Aboriginal Health Program, Island Health

Brennan MacDonald
Director – Regional Director, Vancouver Island, First Nations Health Authority

A4: The Power of Positive Deviance: Leveraging for Behavioural and Social Change

In every community or organization there are certain individuals or groups whose uncommon practices or behaviours enable them to find better solutions to problems than their neighbours or colleagues who have access to the same resources. Join us to learn more about Positive Deviance, an approach that magnifies solutions before your very eyes, and how to put it into practice.

Katie Proctor
Manager, Quality, Care and Safety, First Nations Health Authority

Breakout Session B

B1: Through Our Eyes: Cultural Safety and Humility Deep Dive

How safe is the BC health system for First Nations and Aboriginal patients? What can be done to ensure a more culturally safe experience? In this story-driven session, delegates will explore these questions through the eyes of patients. Join Richard Jock as he facilitates a fishbowl-style dialogue among patients who share personal stories of their care experiences within the BC health system.

Richard Jock
Chief Operating Officer, First Nations Health Authority

Patients to be announced

B2: Part 1: On Both Sides of the Road: Developing a First Nations Quality Agenda

On Both Sides of the Road is a two-part workshop to define quality care. The First Nations Health Authority (FNHA) is developing a First Nations quality framework focused on three interrelated and dependent streams of quality: 1) quality of FNHA services, 2) quality for First Nations community health service organizations, and 3) quality of provincial health services.

Mainstream quality improvement frameworks have been largely developed without First Nations teachings and philosophies. This workshop will delve into how Indigenous worldviews enhance the quality conversation and contribute to a new vision of quality shared by Health Directors and the FNHA alike. In part 1 of Both Sides of the Road we will articulate a shared vision and roadmap to enhancing First Nations quality care, one that takes care of our side of the road.

Evan Adams
Chief Medical Officer, First Nations Health Authority

Katie Proctor
Manager, Quality, Care and Safety, First Nations Health Authority

B3: It Starts with Me: Tools and Resources for Self Reflection, Change and Transformation

To develop effective partnerships and coalitions, we need to learn how to be effective allies. To do this well, the journey starts with each of us. In this hands-on, interactive session we will explore tools and resources that can be leveraged to foster change and transformation. The session will also examine and apply strategies for self-reflection designed to guide your own growth as an ally advancing Indigenous health and wellness.

Margo Greenwood
Vice President, Aboriginal Health, Northern Health

Co-presenter to be announced

B4: Getting Started with Quality Improvement

Quality improvement – sound familiar? Heard it before but not sure what it means or what it looks like? If you are you new to quality improvement (QI) and interested in learning what it’s all about – this is for you. In this session, you will examine basic QI principles and methods, and apply the Model for Improvement as a framework to guide and accelerate improvement efforts. Build your improvement muscle through  rapid cycle testing of changes before moving to large-scale implementation. All improvement is change, but not all change is improvement – let’s explore this together.

Fatima Al-Roubaiai
Leader, Capability Improvement, BC Patient Safety & Quality Council

Breakout Session C

C1: Operationalizing Quality: Creating an Organizational Cultural Safety Framework

With the goal of ensuring Indigenous cultural safety is a shared responsibility, Interior Health created a tool to help organizations operationalize and assess the level of cultural safety, identify gaps and strengths, and create a plan for change. Using this assessment tool as a foundational framework, the Provincial Health Services Authority (PHSA) is working with Interior Health and other partners to develop and implement a comprehensive Indigenous Cultural Safety Framework at PHSA. Please join us to learn more about this assessment tool, PHSA’s Indigenous Cultural Safety Framework, and the challenges and opportunities in trying to create a culturally safe health care system for Indigenous people through organizational change.

Cheryl Ward
Interim Director, Indigenous Health & Director, San’yas Indigenous Cultural Safety, Provincial Health Services Authority

Brad Anderson
Director, Aboriginal Health Program, Interior Health

C2: Part 2: On Both Sides of the Road: Crossing the Road – Quality care for Indigenous People

The majority of Indigenous people, at home and away from home, also access health services from the provincial health system. When our people cross the road to receive services, how do we ensure that quality follows? What are the levers of quality control available to Indigenous people in the mainstream health system?

Evan Adams
Chief Medical Officer, First Nations Health Authority

Katie Proctor
Manager, Quality, Care and Safety, First Nations Health Authority

Community partners to be announced

C3: Health Directors: Fostering an Intentional Process for Developing Allies

The First Nations Health Directors Association is engaged in the development of competence and relationships to advance First Nations wellness in the province. You are invited to discover some of their work around building meaningful and informed partnerships, and join in the conversation on how allyship can continue to be fostered within individuals and communities across BC.

Kim Brooks
Department Head, Squamish Nation Yúustway Health Services
President of the Board, First Nations Health Directors Association

Carolyne Neufeld
Health Director, Seabird Island, First Nations Health Directors Association

C4: Are We Making a Difference? Using Measurement to Guide Improvement

A measurement strategy that tells us how we are progressing is vital to any improvement effort; in working to advance Indigenous health and wellness we need to determine if changes are making a positive difference. This interactive workshop will explore the elements of a measurement plan including: choosing a set of indicators (outcome, process and balancing measures); sharing results; and using run charts to analyze data. Together, we will apply the learning to examples of work improving Indigenous health and wellness.

Andrew Wray
Director, Learning & Strategic Initiatives, BC Patient Safety & Quality Council