These special off-site events gave participants a new perspective on quality through immersive, engaging experiences. They took place during Forum breakout session times, and round-trip transportation was provided so that participants didn’t miss out on any Forum programming.
FIELD TRIP 1: HOW DO YOU ASSIST A THOUSAND TRAVELERS? Behind the Scenes at the Hyatt
Hospitality is a 24/7 industry that requires respect, empathy, preparation and responsiveness. Sound familiar?
Hyatt Regency Vancouver is a recognized leader in hospitality excellence. During the Quality Forum this is put to the test as the hotel welcomes nearly 1,000 people on Thursday and Friday, while simultaneously meeting the needs of other hotel guests staying in its 644 rooms. Learn how individual team members (some of whom have been with the Hyatt for over 25 years!) work together to deliver exceptional experiences to thousands of guests and visitors each day, and find out what happens “backstage” to facilitate seamless, coordinated customer service throughout surges in demand.
Join us for this walking tour and behind-the-scenes look at the flow of this complex, large-scale operation. Get ready to think about what lessons we can bring back to health care.
Guest Experience Manager
Hyatt Regency Vancouver
Hyatt Regency Vancouver
FIELD TRIP 2: WHOSE (CENTRAL) LINE IS IT ANYWAY?
This highly-interactive workshop will focus on the Improv Mindset as a powerful leadership tool for increasing teamwork and creativity in your day-to-day professional (and personal) lives. Vancouver TheatreSports has been working with a wide variety of organizations for over 15 years, and will share strategies for embracing the unpredictable, taking risks, exploring new approaches to problem-solving, building on mistakes, creating a culture of collaboration and removing blocks to creativity.
Please know this is not a comedy workshop! You will not be asked to be “funny” or perform. Rather, join us for a supportive experience that will take you through a series of improv-based exercises and activities.
Bus transportation to and from the Improv Centre on Granville Island will be provided. There is a $25 fee to attend in addition to main Forum registration.
Mainstage Artist & Lead Facilitator, Improv for Business Division
Mainstage Artist & Instructor
FIELD TRIP 3: IMITATE TO IMPROVE: HOW SIMULATION CAN HELP DRIVE HIGH QUALITY CARE
Come explore how simulation practices can contribute to improved health care outcomes. This will be an opportunity to visit the Simulation Centre at BC Children’s Hospital where, through a whirlwind combination of presentations, tours and interactive team-based activities, you will learn about the art and science of health care simulation. No clinical experience required! This session will help increase awareness of how simulation practices can contribute to improved patient, provider and health care-related outcomes. Come ready to discover ways to bring simulation to your own setting, as we learn with, from and about each other.
Bus transportation to and from BC Children’s Hospital will be provided. There is a $25 fee to attend this field trip in addition to the main Forum registration.
Director, Centre for Interprofessional Clinical Simulation Learning, Royal Jubilee Hospital
BC Patient Safety & Quality Council
Senior Leader, Clinical Education, New Knowledge & Innovation
BC Children’s Hospital & BC Women’s Hospital & Health Centre