Workshops

These two-hour sessions were an opportunity for participants to immerse themselves in specific topics.

W1 THE FUNDAMENTALS OF ENGAGING PEOPLE IN IMPROVING QUALITY

In this interactive workshop, we’ll explore the fundamentals of quality improvement principles and methods, and will apply a framework to guide and accelerate these efforts. Build your improvement muscle through understanding how rapid cycle testing of changes creates the conditions for improvement and, using the Engaging People in Improving Quality (EPIQ) modules, walk through the fundamentals of change, the process of improvement, measuring and using data, and moving from ideas to implementation.

Presenter to be determined
BC Patient Safety & Quality Council


W2 FINDING AND BUILDING DIGITAL STORIES TO ENGAGE, INSPIRE & DRIVE ACTION

Stories move people. Since day one, humans have used them to connect, to relate, to persuade, to convince, to educate. You, too, can harness the power of story – and digital tools make it easier than ever to tell and distribute your messages. But what stories are most effective and how do you find those stories? Once you’ve found them, how do you shape them to best engage your audience, and how do you know which digital tool is best for the job? This interactive session will answer those questions by examining best practices and compelling narratives in health care and beyond.

Amanda Lee Smith
Partner, Engagement
Monday Creative Inc.


W3 TOOLS FOR IMPLEMENTING INDIGENOUS CULTURAL SAFETY IN YOUR WORK

Health leaders in BC have committed to building a culturally safe health system and empowering health organizations and individuals to innovate, develop cultural humility and foster an environment of cultural safety. System-wide change begins with every individual that works in health. This interactive session will provide practical tools for individuals to use in their workplace to advance cultural  safety and humility. Learn key enablers and concrete actions you can undertake in your workplace or practice.

Harmony Johnson
Executive Director, Policy, Planning & Transformation
First Nations Health Authority

Becky Palmer
Chief Nursing Officer
First Nations Health Authority

Cheryl Ward
Interim Director, Indigenous Health
Provincial Health Services Authority


W4 CONFRONTING OUR INNER HOMER SIMPSON: HOW BEHAVIOURAL ECONOMICS CAN MAKE QUALITY IMPROVEMENT MORE EFFECTIVE

Quality improvement is based on evidence, yet the ratio of “high-quality evidence applied” to “high-quality evidence available” is distressingly low. Why? Because while scientific evidence is linear and rational, people often aren’t. We are, to varying degrees, hybrids of Mr. Spock and Homer Simpson. And most of us aspire to be more Spock-like in our decision-making evenwhen we understand why we aren’t. Enter behavioural economics, which describes how our Homer-esque psychological wiring often thwarts our rationalist aspirations. This workshop will describe the evolution from classical to behavioural economics, and show how its insights can be applied to health care improvement so that we can narrow the gap between what we know we ought to do and what we actually do.

Steven Lewis
President
Access Consulting Ltd.

Shari McKeown
Director, Clinical Improvement
BC Patient Safety & Quality Council


W5 ACTIVATING PATIENTS TO IMPROVE CARE

The concept of patient activation has gained a lot of momentum internationally through its connections to healthier behaviours, better clinical outcomes and lower rates of hospitalization. Perhaps you’ve heard it, but aren’t quite sure what it means? How does it differ from other concepts such as patient empowerment? And how do you support your patients in becoming more “activated?” In this interactive workshop, we’ll explore these questions and work collaboratively to learn how to increase patients’ level of activation. Attendees will leave the session with practical tips and ideas to take back to their care site!

Cathy Almost
Engagement Leader
BC Patient Safety & Quality Council

Anthony Gagne
Engagement Leader
BC Patient Safety & Quality Council

Ben Ridout
Director, Patient & Public Enagement
BC Patient Safety & Quality Council


W6 ADDRESSING ADVERSE CHILDHOOD EXPERIENCES: A HIDDEN KEY TO HEALTH

Adverse Childhood Experiences (ACEs) have a very real and powerful impact on a person’s health. The relationship between ACEs and lifetime use of the health system, mental health and substance use, as well as the social and emotional wellbeing of children and families, is well established. Through the stories of local communities, we will learn and discuss how we can all play a part in building the resilience needed to overcome this powerful determinant of public health.

Kirsten Hargreaves
Manager of Social Development
District of Mission

Marika Sandrelli
Knowledge Exchange Leader
Fraser Health

Additional presenters to be determined