Field Trips

These special off-site events gave participants a new perspective on quality through immersive, engaging experiences. They took place during Forum breakout session times, and round-trip transportation was provided.


FIELD TRIP 1 – Going Beyond the Call: Behind the Scenes at BC Emergency Health Services’ Vancouver Dispatch Centre

WEDNESDAY, FEBRUARY 27 | 1000 – 1230

This two-hour field trip took participants behind the scenes of the BC Emergency Health Services (BCEHS) 911 Dispatch Centre in Vancouver, which acts as the first point of contact for people requiring emergency pre-hospital care in over 30 communities and, on average, responds to 900 emergency calls per day. Attendees also got the chance to tour the new Patient Transfer Coordination Centre (PTCC), which acts as the central coordination hub for all patient movements between dedicated hospital facilities for the entire province of BC. The PTCC coordinates approximately 350 requests for transport a day and is also responsible for coordinating and providing air and ground critical care transports.

Neil Lilley
Senior Provincial Executive Director, Patient Care Communications & Planning | BC Emergency Health Services

Don Elzinga
Program Manager, Patient Transfer Services | BC Emergency Health Services

Ashley Beck
Operations Manager, Patient Transfer Services | BC Emergency Health Services

David Bodnar
Operations Manager, Vancouver Dispatch Operations | BC Emergency Health Services


FIELD TRIP 2 – Walk Through the Doors to a New Era of Mental Health Care: The Joseph & Rosalie Segal & Family Health Centre

WEDNESDAY, FEBRUARY 27 | 1430 – 1700

The Joseph & Rosalie Segal & Family Health Centre opened its doors in 2017 as the largest purpose-built facility of its kind in British Columbia for mental health and substance-use treatment. Located at Vancouver General Hospital, the state-of-the-art healing environment includes 100 private patient rooms with en suite washrooms, outdoor balconies and courtyards, exercise facilities and communal therapy areas. By consolidating access, assessment and administrative centres with inpatient and outpatient services under one roof, they have been able to maximize efficiency while ensuring environmental sustainability. Clients are also better able to receive the treatment and skills-training needed to successfully return to their lives in the community. Participants were invited to tour the facility and reflect on how the organizational culture, core values and principles of patient- and family-centred care served as fundamental drivers from the stages of initial design through to ongoing operations.

Monica McAlduff
Director, Mental Health & Substance Use | Vancouver Coastal Health

JJ Sidhu
Medical Director, Mental Health & Substance Use | Vancouver Coastal Health


FIELD TRIP 3 – Co-Designing with Communities: A Visit with the Health Design Lab

THURSDAY, FEBRUARY 28 | 0945 – 1215

Participants visited the Health Design Lab and Aboriginal Gathering Place at the new Emily Carr University of Art & Design campus. The Health Design Lab is a research and design centre that collaborates with community and industry partners to address complex challenges in health and health care through a human-centred design approach. During the field trip, the team shared with how they engage patients and communities in their projects through creative co-design approaches to ensure that people with lived experience are part of improving our health system and experiences. The session included a presentation on their recent Avenues of Change project with United Way. The goal of this project was to gain an understanding of the Squamish community in order to improve early childhood development for children 0-6. In this session, they shared their approach to community engagement with the Squamish Nation and the development of culturally relevant co-design strategies. The session ended with a talking circle to share experiences, questions and strategies for collaborating with Indigenous communities.

Caylee Raber
Director, Health Design Lab | Emily Carr University

Brenda Crabtree
Director, Aboriginal Programs | Emily Carr University

Nicole Preissl
Student & Research Assistant | Emily Carr University

Nadia Beyzaei
Coordinator, Health Design Lab | Emily Carr University

Lara Therrien Boulos
Community Planner & Facilitator

Additional presenters to be determined