Plenary Speakers

Jeffrey Braithwaite

Professor | Macquarie University, Australia
Board Member & President Elect | International Society for Quality
in Health Care (ISQUa)

Professor Jeffrey Braithwaite is Founding Director of the Australian Institute of Health Innovation, Director of the Centre for Healthcare Resilience and Implementation Science, and Professor of Health Systems Research, Faculty of Medicine and Health Sciences, Macquarie University, Sydney, Australia. He has appointments at six other universities internationally, is a board member and President Elect of the International Society for Quality in Health Care (ISQua) and consultant to the World Health Organization (WHO).

His research examines the changing nature of health systems and the quality and safety of care, which has attracted funding of more than AUD $111 million. He is particularly interested in health care as a complex adaptive system, and applying complexity science to health care problems.

Professor Braithwaite has contributed over 450 refereed publications, and has presented at international and national conferences on more than 900 occasions, including 90 keynote addresses. His research appears in journals such as The BMJ, JAMA, The Lancet, Social Science & Medicine, BMJ Quality and Safety and the International Journal for Quality in Health Care. He has received over 40 different national and international awards for his teaching and research.


Rhona Flin

Emeritus Professor, Applied Psychology | University of Aberdeen

Rhona Flin is Professor of Industrial Psychology, Aberdeen Business School, Robert Gordon University and Emeritus Professor of Applied Psychology, University of Aberdeen. Her work examines human performance in high risk work settings, such as health care, aviation and the energy industries, with studies focusing on leadership, safety culture, team skills and cognitive skills. In recognition of her research, she has been awarded fellowships by the Royal College of Surgeons of Edinburgh, the Royal College of Physicians and Surgeons of Glasgow and the Royal Aeronautical Society. Current projects include safety culture, managers’ safety leadership and non-technical skills in safety-critical tasks. Her books include Safety at the Sharp End: A Guide to Non-Technical Skills (2008, with O’Connor and Crichton) and Enhancing Surgical Performance: A Primer on Non-Technical Skills (2015, with Yule and Youngson).


Chris Pointon

Co-Founder & Global Campaign Advisor | #HelloMyNameIs Campaign
Husband of the inspiring Dr. Kate Granger

Through Adversity Comes Legacy: The #HelloMyNameIs Story

“Play the cards in life you’ve been dealt” – these words are what Kate and I lived by and we certainly lived life to the full everyday – even before Kate’s terminal cancer diagnosis.

Hello, my name is Chris and I am one half of the awesome duo that is “Chris & Kate.” Our lives were turned upside down around seven years ago when Kate was diagnosed with terminal cancer whilst we were holidaying in California.

Since that point we concertinaed our lives into a shorter period and crammed a huge amount into Kate’s time on this planet. Along the way we have raised over £360,000 for good causes, travelled the world, met many celebrities and royalty and started a global campaign that improves patient care through the basic message of introductions entitled #HelloMyNameIs. Kate’s legacy is huge and her name will live on forever through her legacy and various awards named in her honour.

Kate and I were fortunate enough to know what was coming and to be able to make plans accordingly for both Kate and for myself post Kate’s death. I am now on a 12-month sabbatical from my career and actively talk at conferences around the world to ensure the campaign continues for many generations to come.

Thank you all for playing your part in keeping Kate’s legacy alive and improving health care.

Through adversity comes legacy.